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Professional training and development at C21

At C21, we believe that human capital is paramount to our success. To maintain competitiveness, innovation and relevance in the market, C21 aspires to provide the best training and development programs. Hence, regular training and development programs of different topics are provided year-round.

Our Service Philosophy

Our service philosophy emphasizes always placing our clients first. Their satisfaction is a key benchmark for how we measure our success. With this in mind, our training focuses on equipping our agents with the best knowledge, skills, attitudes and perspectives so that they can excel in serving their clients.

Salesperson's Licence or Estate Agent's Licence

To be granted a salesperson's licence or an estate agent's licence, an applicant must:

  • have attained the age of 18 years at the date of application;
  • have completed an educational level of Form 5 of secondary education or its equivalent;
  • have passed the relevant qualifying examination in the 12 months immediately prior to the application; and
  • be considered a fit-and-proper person to hold a licence

Qualifying Examinations

There are two different Qualifying Examinations:

  • - Estate Agents Qualifying Examination (EAQE)
  • - Salespersons Qualifying Examination (SQE)

A candidate who passes the EAQE may apply for either an estate agent’s licence (individual) or a salesperson’s licence. A candidate who passes the SQE can apply for a salesperson’s licence only. Successful candidates must submit their licence applications within 12 months of the date of issuance of the Result Slip; otherwise, the results will be invalid for licensing purposes.

The Qualifying Examinations are administered by the Hong Kong Examinations and Assessment Authority (HKEAA). Both the EAQE and SQE are in multiple-choice format. Candidates can take the examination in either English or Chinese by indicating his choice in the Entry Form.

Estate Agents Qualifying Examination (EAQE)

The format of the EAQE is as follows:

  • Part I: 30 questions (carries 60 marks)
  • Part II: 20 questions, based on one or two case studies (carries 40 marks)

To pass the examination, candidates must pass both Part I and Part II. The pass mark is 60%. Hence, candidates of the EAQE must score at least 36 marks in Part I and 24 in Part II respectively in order to pass the EAQE.

The duration of the examination is 3 hours.

The examination fee is $800.

Syllabus of the Estate Agents Qualifying Examination (EAQE)
  • Part 1 Introduction to the real estate agency trade in Hong Kong
  • Part 2 Estate Agents Ordinance and estate agency practice
  • Part 3 Laws governing estate agency practice and conveyancing procedures
  • Part 4 Land registration, land search & property-related information systems
  • Part 5 Building-related knowledge, property classification & property management
  • Part 6 Principles and practice of property valuation
  • Part 7 Leasing and tenancy matters
  • Part 8 Effective agency management and supervision of salespersons to ensure compliance

Salespersons Qualifying Examination (SQE)

The format of the SQE is as follows:

  • Part I: 40 questions (carries 80 marks)
  • Part II: 10 questions, based on one or two case studies (carries 20 marks)

To pass the examination, candidates must pass both Part I and Part II. The pass mark is 60%. Hence, candidates of the SQE must score at least 48 marks in Part I and 12 in Part II respectively in order to pass the SQE.

The duration of the examination is 2 hours 30 minutes.

The examination fee is $550.

Syllabus of the Salespersons Qualifying Examination (SQE)
  • Part 1 Introduction to the real estate agency trade in Hong Kong
  • Part 2 Estate Agents Ordinance and estate agency practice
  • Part 3 Laws governing estate agency practice and conveyancing procedures
  • Part 4 Land registration, land search & property-related information systems
  • Part 5 Building-related knowledge, property classification & property management
  • Part 7 Leasing and tenancy matters

* All the examination and licensing information given above are for reference only. Candidates should visit the website of Estate Agents Authority for the latest information.

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© 2024 - C21 Hong Kong Limited 世紀21香港有限公司 牌照號碼 C-004508 Privacy Policy | Disclaimer

Privacy Policy

Pertaining to any person's personally identifiable information, such as a person's name, contact number, address, email address, gender, age, occupation, marital status, photo, ID number, credit information, etc., The Privacy Rights are recognized and respected by Century 21 Hong Kong Limited, its subsidiaries, affiliates, parent companies and/or subsidiaries of the parent company (the “Company”). The company is committed to complying with the Personal Data (Privacy) Ordinance and is committed to protecting the privacy of online personal data.

The company may require the person ("Customer") who browses this website to use the website, or to inquire, subscribe, apply for or use any information, service, product, plan or membership registration provided and managed by the company, to provide personal information. Personal data will also be collected when the client is not aware of the customer's use of any other form or technology on the web.

All personal data collected and to be collected by the Company may be used for the following purposes:

-To facilitate the company to provide services / products to customers, including but not limited to estate agents, online shopping, online commerce and other related services or products;
-From time to time, we will send or email the direct mailing and promotional materials of different services or products provided by the company. If the customer does not wish to receive such information, the customer may notify the Personal Information Officer of the company in writing;
-To verify the identity of the winner or client who comes to the company to receive the award or gift;
-To compile the total number of registered customers of the company's website;
- To comply with the laws and regulatory requirements of the Hong Kong Special Administrative Region Government or other jurisdictions or the orders of statutory bodies.

The Company may provide the collected personal data of the Client to third parties, including but not limited to the Company's contractors and agents, advertisers, and other business partners who have confidentiality obligations with the Company.
Moreover, the Company provide links to third party web sites. These third parties may collect personal data from users and they adhere to their own privacy policies. The Company’s Privacy Policy Statement and Personal Information Collection Statements does not cover third parties.

The Company will do its utmost to ensure that the personal data collected by the Company is properly stored in the storage system and only authorized employees can access the information.However, due to the public and global nature of the Internet, the Company may not be able to ensure that the customer profiles are not subject to the deliberate interference of third parties.When the website operated by others is viewed via our website, the protection of personal data of the customer is not covered by the privacy policy of the company.

Categories of personal data collection and direct promotion use:
1. In order to achieve the purpose of providing real estate agency services, you may be required to provide your personal information to the Company, including but not limited to name, contact information(including but not limited to telephone numbers, fax numbers, Email and/or mailing address), identification document number and a copy of the document that may contain your personal data, such as ID card, passport, bank statement and utility bill.
2. If you fail to provide such personal information, the company may not be able to provide real estate agency services.
3. The personal data provided by you may be used by the company for the following purposes:
a.providing real estate agency services;
b.directly promoting the company's local agency services;
c.transfer to the organizations or persons("Third Parties") listed in Section 6 below for the direct promotion of services, rewards and/or incentive schemes and/or activities relating to the categories of the promotion of Section 5(a) below( "these services");
d.complying with applicable laws, rules and regulations, as well as guidelines, practice notices, code of conduct and practice guidelines issued by the regulatory bodies and applicable to the Company;
e.collecting arrears; and/or
f.enforcement of legal proceedings and/or judgments and/or orders.
4. Use of personal data for direct promotion:
a.The Company intends to use your name and contact information (including telephone number, fax number, email address and/or mailing address) to directly promote the company's estate agency services;
b.The Company may not use your personal data for direct marketing purposes without your consent.
5. Transfer of personal data for direct promotion:
a.The Company intends to transfer your name and contact information (including telephone number, fax number, email address and/or mailing address) to third parties for direct promotion of the following services, and the Company may benefit from it:
(i) Estate Agents#; (ii) Property Valuation#; (iii) Mortgage Referral#; (iv) Rewards and/or Preferred Schemes and/or Activities#.
b.The Company may not transfer your personal data to third parties for direct marketing purposes without your prior written consent.
6. Your personal data held by the Company may be transferred to the following parties:
(a) a cooperative estate agent; (b) a provider of rewards and/or offers to the company; (c) a mortgage referral and property valuation provider; (d) a government agency, regulatory and/or other legal agency; (e) courts, tribunals and/or parties involved in legal proceedings; and/or(f) debt collection agencies.
7. Under the Personal Data(Privacy) Ordinance, Chapter 486 of the Laws of Hong Kong, even if you have agreed to the use and/or transfer of your personal data to a third party for direct marketing, you still have the right to request the company to discontinue, at no charge, the use and / or transfer of your personal data to third parties for direct marketing.You also have the right to access and/or correct your personal data.Pursuant to the above regulations, the Company has the right to charge a reasonable fee for processing your request to access and/or correct your personal data.
8. The company's privacy policy statement, including all inquiries regarding this statement or personal data, can be viewed on the company's website.

The company reserves the right to make changes to this statement at any time. If you need to access and correct your personal information, or have any enquiries about the company's privacy policy and implementation, you can write to the Personal Data Officer of the Company at: info@century21-hk.com